Terms and Conditions for Ping Me Enterprise

Last Updated: November 27, 2024

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of Ping Me Enterprise ("Ping Me," "we," "our," or "us"), operated by Kyle Bayly Trading as Ping Me AI (Company Registration Number: 15840451), registered at 294 Newton Road, Northamptonshire, NN10 0SY.

2. Definitions

In these Terms:

  • "Service" means the AI-powered analytics services provided by Ping Me
  • "User" or "you" means any person or entity accessing our Services
  • "Data" means all information submitted to or collected by Ping Me
  • "Website" means https://pingmeai.com and any associated sub-domains
  • "GDPR" means the UK General Data Protection Regulation
  • "Personal Data" means any information relating to an identified or identifiable natural person

3. Service Description and Data Processing

3.1 Core Services

We provide AI-powered analytics services that:

  • Analyze business interactions and communications
  • Process structured and unstructured data
  • Generate business insights and recommendations
  • Facilitate data-driven decision making

3.2 Data Collection and Processing

We collect and process:

  • Structured Business Data (CRM, financial, operational)
  • Communication Data (verbal, textual, metadata)
  • Technical Data (system logs, performance metrics)
  • Personal Data (as outlined in our Privacy Policy)

3.3 Data Analysis Methods

Our services employ:

  • Pattern Recognition
  • Natural Language Processing
  • Statistical Analysis
  • Cross-Platform Analysis
  • Sentiment Analysis
  • Behavioral Analytics

4. Data Ownership and Rights

4.1 Customer Data Rights

  • You retain ownership of all data you provide
  • You grant us a license to process your data for service delivery
  • You maintain control over data sharing preferences

4.2 Ping Me's Data Usage Rights

We may use your data to:

  • Deliver and improve our services
  • Train your company-specific AI models
  • Develop and enhance our core services
  • Train our internal LLMs (using anonymized data only)

4.3 Data Retention

  • Data is retained as specified in our Privacy Policy
  • You may request data deletion subject to legal requirements
  • Backup copies may be retained for legal compliance

5. Privacy and Security

5.1 Data Protection

We implement:

  • ISO 27001 certified security measures
  • Encryption for data in transit and at rest
  • Access controls and authentication
  • Regular security audits
  • Incident response procedures

5.2 Compliance

We adhere to:

  • UK Data Protection Act 2018
  • GDPR requirements
  • UK and EU Cookie Law
  • Industry-specific regulations

6. User Obligations

You agree to:

  • Provide accurate information
  • Maintain account security
  • Use services legally and ethically
  • Respect intellectual property rights
  • Report security concerns promptly

7. Service Access and License

7.1 License Grant

  • Non-exclusive, non-transferable license
  • Limited to authorized business purposes
  • Subject to these Terms and conditions

7.2 Restrictions

You must not:

  • Reverse engineer the services
  • Build competing products
  • Share access credentials
  • Violate usage limits

8. Payment Terms

8.1 Fees

  • As specified in your service agreement
  • Non-refundable unless required by law
  • Subject to periodic review

8.2 Payment Terms

  • Due as per service agreement
  • Late payments may result in service suspension
  • All applicable taxes are your responsibility

9. Term and Termination

9.1 Duration

  • Continues until terminated
  • Renewal as per service agreement

9.2 Termination

We may terminate services:

  • For breach of Terms
  • Non-payment
  • Legal requirement
  • Upon your request

10. Warranties and Liability

10.1 Service Warranty

  • Services provided "as is"
  • No guarantee of uninterrupted service
  • Limited to statutory warranties

10.2 Liability Limitation

  • Limited to fees paid in prior 12 months
  • Excludes indirect damages
  • Subject to applicable law

11. Changes and Updates

11.1 Terms Updates

  • We may modify these Terms
  • Notice provided via Website
  • Continued use implies acceptance

11.2 Service Changes

  • We may modify services
  • Reasonable notice provided
  • Migration support where applicable

12. General Provisions

12.1 Governing Law

  • England and Wales law applies
  • Exclusive jurisdiction of English courts

12.2 Severability

  • Invalid provisions severable
  • Remaining Terms continue in effect

13. Contact Information

For any queries regarding these Terms, contact:

Ping Me AI

Email: contact@pingmeai.com

Address: 294 Newton Road, Northamptonshire, NN10 0SY

By using Ping Me Enterprise Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.