PingMe AI - Smart Communication Analytics

This Privacy Policy was created on 18 November 2024.

This Privacy Policy applies between you, the User of this Website, and PingMe-AI Limited the owner and provider of this Website. PingMe-AI Limited takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://pingmeai.com/terms.

Please read this Privacy Policy carefully.

Definitions and Interpretation

In this Privacy Policy, the following definitions are used:

Data

collectively all information that you submit to PingMe-AI Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;

GDPR

the UK General Data Protection Regulation;

PingMe-AI Limited, we or us

PingMe-AI Limited a company incorporated in England and Wales with registered number 15840451 whose registered office is at 294 Newton Road, Northamptonshire, NN10 0SY;

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;

User or you

any third party that accesses the Website and is not either (i) employed by PingMe-AI Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to PingMe-AI Limited and accessing the Website in connection with the provision of such services;

Website

the website that you are currently using, https://pingmeai.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

1. Structured Business Data Collection

1.1 Customer Relationship Management (CRM) Data

Customer identification and demographic information
Contact details and communication preferences
Purchase history and transaction records
Customer segment classifications
Lead and opportunity tracking data
Customer service interaction history
Account status and lifecycle stage

1.2 Financial Data

Transaction records and payment history
Revenue metrics and sales data
Pricing information and discount applications
Refund and chargeback data
Account receivables and payables
Subscription and recurring revenue data
Cost allocation and profit margins

1.3 Operational Data

Product usage statistics
Service delivery metrics
Resource allocation data
Process efficiency measurements
System performance metrics
Error and incident reports
Compliance and audit logs

Data Security and Retention

Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, for example:

Access to your account is controlled by a password and a user name that is unique to you
We store your Data on secure servers
We are certified to ISO 27001. This family of standards helps us manage your Data and keep it secure

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: data@pingmeai.com.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

You have the following rights in relation to your Data:

Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information
Right to correct - the right to have your Data rectified if it is inaccurate or incomplete
Right to erase - the right to request that we delete or remove your Data from our systems
Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it
Right to data portability - the right to request that we move, copy or transfer your Data
Right to object - the right to object to our use of your Data including where we use it for our legitimate interests

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: data@pingmeai.com.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

2. Verbal Communication Analysis

2.1 Call Center Interactions

Call duration and timestamp data
Speaker identification markers
Voice tone and sentiment indicators
Speech rate and pattern analysis
Silence and pause durations
Call resolution outcomes
Transfer and escalation patterns

2.2 Speech Content Analysis

Keyword and phrase frequency
Topic categorization
Question and response patterns
Problem statement identification
Resolution approach classification
Commitment and promise tracking
Follow-up requirements

2.3 Customer Sentiment Indicators

Emotional state markers
Satisfaction level indicators
Urgency and priority signals
Complaint escalation triggers
Positive feedback patterns
Customer effort scores
Resolution satisfaction metrics

3. Textual Communication Analysis

3.1 Email Communication

Subject line content
Message body text
Response times
Thread length and complexity
Attachment types and content
Email flow patterns
Cross-department communication

3.2 Chat and Messaging Data

Message timing and frequency
Conversation flow patterns
Response delay patterns
Session duration metrics
Bot vs. human interaction rates
Resolution success rates
Handover points and triggers

4. Metadata Collection

4.1 Temporal Data

Timestamp information
Session duration
Response time metrics
Processing intervals
Seasonal patterns
Time zone information
Peak usage periods

4.2 Technical Metadata

System identifiers
Process markers
Version control data
Integration points
API call logs
Error tracking
Performance metrics

5. Analysis Methodologies

5.1 Pattern Recognition

Behavioral trend analysis
Usage pattern identification
Anomaly detection
Seasonal variation tracking
Correlation analysis
Predictive modeling
Cluster analysis

5.2 Natural Language Processing

Entity recognition
Intent classification
Sentiment analysis
Topic modeling
Language pattern analysis
Context extraction
Semantic relationship mapping

5.3 Statistical Analysis

Descriptive statistics
Inferential analysis
Regression modeling
Time series analysis
Hypothesis testing
Confidence intervals
Distribution analysis

6. Data Integration Points

6.1 System Integration

API connections
Database integration
Third-party system connections
Data warehouse links
Cloud service integration
Legacy system interfaces
Real-time data streams

6.2 Cross-Platform Analysis

Multi-channel data correlation
Cross-platform user tracking
Device-specific analysis
Channel performance comparison
Integration point analysis
Data consistency verification
Unified customer view creation

7. Privacy and Security Measures

7.1 Data Protection

Personal information masking
Sensitive data encryption
Access control implementation
Data retention policies
Anonymization procedures
Security protocol enforcement
Compliance verification

7.2 Compliance Documentation

GDPR compliance records
CCPA documentation
Industry-specific regulations
Audit trail maintenance
Consent management
Data subject rights
Processing records

8. Output Generation

8.1 Reporting Capabilities

Standard report templates
Custom report generation
Dashboard visualization
Real-time monitoring
Trend analysis reports
Performance metrics
Compliance documentation

8.2 Decision Support

Predictive insights
Recommendation generation
Risk assessment
Opportunity identification
Resource optimization
Strategic planning support
Performance forecasting

Links to Other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

PingMe-AI Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of PingMe-AI Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

This Website may place and access certain Cookies on your computer. PingMe-AI Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services. PingMe-AI Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling PingMe-AI Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

Types of Cookies We Use

Cookie ID	Description	Purpose
_ga	Tracks user interactions with the website to collect statistical data about visits, session durations, and traffic sources.	Helps analyse website performance and user behaviour, providing insights for improving content, navigation, and overall user experience.
_gid	Used to group user activity for each session. Assigns a unique value for each page visited, allowing the platform to aggregate activity data for reporting	Tracks user behaviour within a session to generate detailed analytical insights
_gat	Used to throttle the request rate to prevent excessive data collection during high-traffic periods.	Ensures that website performance is not impacted by too many analytics requests.
__hstc	The main cookie used for tracking visitors. It contains the domain, user ID, initial timestamp, and the current session details.	Tracks user visits, enabling HubSpot to monitor user behaviour and engagement over time.
hubspotutk	Used to keep track of a visitor's identity. Stored in forms, it ensures accurate user association when submitted.	Helps personalise user experiences by identifying return visits and associating behaviour with specific users.
__hssc	Tracks session data. Determines if HubSpot should increment the session count and timestamp details.	Improves session tracking and determines when new sessions start, aiding in user engagement analysis
__hssrc	Determines if the user has restarted their browser. If this cookie is not present, a new session is assumed.	Aids in session differentiation and ensuring accurate visitor tracking.

Changes to This Privacy Policy

PingMe-AI Limited reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.

Contact Information

You may contact PingMe-AI Limited by email at data@pingmeai.com